Terms of Service.

By accessing or using the Ethira platform and related services (the “Service”), you agree to these Terms of Service (“Terms”). If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to both you and that organisation.

If you do not agree, you must not access or use the Service.

These Terms are a legally binding agreement with Ethira AB (“Ethira”, “we”, “us”), a company registered in Sweden under number 559531-1480, with its registered office at Luntmakargatan 26, 111 37 Stockholm, Sweden.

Ethira provides an ICT governance platform: a living graph of vendors, systems, agents, and data flows, so organisations can see how AI and data move, then govern at the speed the estate changes. That includes third-party risk, DORA Register of Information work, shadow AI discovery, evidence, and reporting as views on the same graph.

The Service is provided as software-as-a-service. Features may change. We will try to give reasonable notice of material changes.

Beta, Preview, or Early Access features are for evaluation only. They are excluded from the warranties in section 9 and may be modified or withdrawn without notice. Do not rely on them for production or compliance-critical use.

The Service may connect to third-party services (including Google Workspace, Slack, and identity providers). Ethira does not control those services. Your use of them is subject to their terms. Ethira is not liable for interruption, data loss, or other harm from a third party’s actions or policy changes.

To use the Service you must create an account with accurate, complete, and current information, and keep it current.

You are responsible for:

• Keeping login credentials confidential.
• All activity under your account, whether or not you authorised it.
• Notifying us immediately at hello@ethira.dev if you become aware of unauthorised access.

Do not share credentials or let others use the Service under your login. Workspace administrators are responsible for users they invite and for making those users aware of these Terms.

The Service is for businesses and professionals. By creating an account you represent that you are at least 18 and are using the Service for business or professional purposes, not personal, household, or consumer purposes.

The Service is offered on a subscription basis. Plans, pricing, and included features are on our website or in a written order form.

Payment terms are in your order form or the plan you select. Fees are exclusive of applicable taxes (including VAT) unless stated otherwise.

Subscriptions renew automatically at the end of each billing period unless cancelled at least 30 days before renewal. Cancel in account settings or by writing to hello@ethira.dev.

Fees paid in advance are non-refundable except as required by law or as stated in your order form.

Free trials and evaluation access may end or convert at the end of the trial. Trial features may differ from paid plans.

You agree not to use the Service to:

• Violate applicable law, regulation, or third-party rights.
• Upload or transmit content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
• Attempt unauthorised access to the Service, its systems, or another user’s account or data.
• Interfere with the integrity or performance of the Service.
• Process or store data in a way that violates privacy rights, including the GDPR or other data-protection law.
• Reverse engineer, decompile, or attempt to derive source code, except as mandatory law allows.
• Resell, sublicense, or make the Service available to third parties except as these Terms or an order form allow.
• Use automated scripts or bots that place an unreasonable burden on our infrastructure.
• Use the Service to develop a competing product or service.

We may suspend or terminate access for a user or workspace in breach of this policy.

All rights in the Service (software, algorithms, designs, marks, logos, documentation) remain with Ethira or its licensors. These Terms grant only the limited licence below.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the subscription term for your internal business purposes.

You retain ownership of data, documents, or content you upload (“Customer Data”). You grant Ethira a limited licence to process and store Customer Data only as needed to provide the Service.

Feedback, suggestions, or ideas you provide may be used, reproduced, and incorporated into the Service without obligation to you.

When Ethira processes personal data on your behalf as a processor, the Data Processing Agreement (DPA) applies and is incorporated by reference. Request a copy at privacy@ethira.dev.

How we collect and use personal data as a controller is described in our Privacy policy.

Where you use the Service to process personal data of employees, customers, or others, you are the controller for that processing. You must have a legal basis and comply with applicable data-protection law.

“Confidential Information” means non-public information disclosed in connection with the Service that is designated confidential, or that a reasonable person would treat as confidential given its nature and the circumstances.

Each party will keep the other’s Confidential Information confidential, use it only to perform these Terms, and disclose it only to people who need it and are bound by comparable obligations.

These obligations do not apply to information that: (a) is or becomes public other than through a breach; (b) was already known without restriction; (c) is independently developed without use of the Confidential Information; or (d) must be disclosed by law or court order, with reasonable prior notice where legally allowed.

We warrant that: (a) the Service will perform materially in accordance with our published help and technical guides, as updated; and (b) we will implement commercially reasonable technical and organisational measures to protect Customer Data against unauthorised access, disclosure, or loss.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We make no other warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant that any output from AI-powered features will be accurate, complete, or suitable for a particular purpose. You must verify AI-generated content before relying on it for compliance, legal, or business decisions.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, revenue, or goodwill, even if advised of the possibility.

Ethira’s total cumulative liability arising out of or related to these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of: (a) the fees paid or payable by you to Ethira in the twelve (12) months preceding the claim; or (b) EUR 500.

These limits reflect a reasonable allocation of risk and are an essential part of the bargain. The Service would not be provided without them.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

You will indemnify Ethira and its officers, directors, employees, and agents against claims, losses, damages, costs, and reasonable legal fees arising from: your use of the Service in breach of these Terms; your Customer Data, including alleged infringement of third party rights; your violation of law; or your breach of a representation in these Terms.

Ethira will indemnify you against a third-party claim that the Service, as made available by Ethira and used in accordance with these Terms, infringes a patent, copyright, trademark, or trade secret of that third party. This does not apply to claims arising from: (a) your modification of the Service; (b) combination with products we did not provide or approve; (c) use of a version other than the current version, if the current version would not have been subject to the claim; or (d) your Customer Data.

The indemnified party must promptly notify the other in writing, give sole control of defence and settlement, and cooperate reasonably at the indemnifying party’s expense. A settlement that imposes liability or obligations on the indemnified party needs prior written consent.

These Terms start when you first access the Service and continue until terminated.

Either party may terminate these Terms or your subscription with at least 30 days’ prior written notice, following the cancellation procedure for your plan. For subscriptions, termination for convenience is no earlier than the end of the current billing period and does not entitle you to a refund of prepaid fees.

Either party may terminate immediately by written notice if the other materially breaches and fails to cure within 30 days after notice, or becomes insolvent or subject to bankruptcy or similar proceedings. We may also suspend or terminate immediately if we determine that your use poses a security risk, violates law, or breaches acceptable use.

On termination, licences cease and you must stop using the Service. You may request an export of Customer Data within 30 days, after which we may delete it under our retention policies.

These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules.

The courts of Stockholm, Sweden have exclusive jurisdiction, except where mandatory law requires otherwise.

If you are a consumer resident in the European Union, rights under the laws of your country of residence that cannot be excluded still apply. You may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

We may modify these Terms. For material changes we will give at least 30 days’ notice by email to the address on your account or a prominent notice in the Service.

Continued use after the effective date is acceptance. If you do not agree, you must stop using the Service before that date.

These Terms, together with the Privacy policy, DPA, and any order form, are the entire agreement for the Service.

If a provision is invalid, the rest remains in force, and the invalid provision is modified only as needed to make it enforceable.

Failure to enforce a provision is not a waiver of later enforcement. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of substantially all assets, with notice to you.

Neither party is liable for failure or delay caused by circumstances beyond reasonable control, including natural disaster, war, terrorism, strikes, governmental action, or internet or power failures.

Notices must be in writing. Notices to Ethira: hello@ethira.dev or post to Luntmakargatan 26, 111 37 Stockholm, Sweden. Notices to you go to the email on your account.

Ethira AB
Luntmakargatan 26
111 37 Stockholm, Sweden

hello@ethira.dev
Legal: legal@ethira.dev
Privacy: privacy@ethira.dev

Website terms: /website-terms. Privacy: /privacy. Subprocessors: /subprocessors.